What are your hours of operation?
Our normal business hours are 7:30 a.m. to 5:00 p.m. Monday - Friday. However,
typically there is someone in the office around 6:00 a.m. and will answer the phone.
My water smells like rotten eggs, what can I do?
Removal of the rotten egg or sulfur smell can be as simple as adding chlorine or
cleaning your system. Each water system requires different maintenance, so call
us, and we will evaluate the problem and provide you a solution.
Are you a full service water treatment company?
Yes, from office staff to technicians, we are all Clear Water Treatment employees.
Our factory trained service technicians have fully stocked vans to repair almost
anything on the spot.
My house is connected to city water, do I need to treat it in any way?
City water is for the most part safe, though it can be greatly improved. We can
test your water and explain any problems and solutions for any problems you believe
you might have with your water.
I just bought a house that has a water treatment system and I don't know
much about the system, can I drink the water?
It is best to have a service technician come out and test your water and check out
your system. The technician will explain how the system works and how to maintain
it. If you prefer we can maintain the system for you.
Do I need an R.O. (reverse osmosis) unit on city water?
Whether you need an R.O. system will depend on what you are looking for in your
water. Water processed through an R.O. unit is like bottled water for a fraction
of the cost of bottled water. Also, there are filter systems that are less expensive
than an R.O. unit that improves the water taste but doesn't remove as many minerals
from the water.
Is there a product that would allow my business to be open during a "boil
water" notice for city water?
Yes, for a business or a home, we can provide a unit for Certified Pure Water.
Do you have people on call to take care of a water emergency? If yes, how do
I contact you if it is after hours or the weekend?
In the event that you need to contact us and it is after our normal business hours,
please call our emergency number at 239-220-2745
. Someone
will call you back and try to help you over the phone, if they can't resolve the
problem over the phone, one of our technicians will come out to your location for
repairs.<
Do you take credit cards? If yes, what cards do you accept?
We accept Visa and Master Card and of course we accept cash.
I am building a new house, do I need a water treatment system?
Let us come out and test your water. We will then be able to provide you with a
solution to any water problems that may be found.
I just bought my home and the big tank (aerator) is slimy and green. What do
I need to do?
We have maintenance instructions to guide you in cleaning your aerator or you can
have a service technician come to your home, check out all of your equipment and
show you how to maintain it. We also offer Bi-Monthly Aerator service that will
maintain you aerator for you. Give us a call.
Do you deliver salt for my water softener?
Yes, we offer salt delivery programs.
I have no water and am on a well, what do I do?
First, check to make sure that the electrical breakers to your pump(s) are on and
there is power going to the equipment. Also check to see if you see ants around
the pressure switches. You can call us and we will try and help you over the phone
first. If we can help you restore your water over the phone we will, however if
we cannot, we will send a technician to your home.